Frequently Asked Questions
You've got questions, we've got answers. But if you don't find the answer to your question here, please feel free to reach out to us. You can call us at: (502) 352-6836 or email us at: wash@jhcl845.com or fill out the Contact Us form.
Laundromat FAQ
Our laundromat is open from 7:30 a.m. to 8:30 p.m. and the last wash is at 7:00 p.m.
Juniper Hill Coin Laundry is fully attended. That means there is always someone there if you have any questions or need any assistance.
All of our machines use coins. We do have a change machine on site if you need quarters.
Yes, we do. We have 40- and 65-pound machines so you can wash items like comforters, blankets, and sleeping bags.
Wash and Fold Questions
You can drop off your dirty laundry or pick up your clean laundry any time during operating hours.
When we wash your laundry, we offer name brands such as Tide, Gain, All Free & Clear, Bounce, Snuggle, and Downy.
It is only $1.50/lbs. for our wash and fold laundry service.
There is a $15 minimum order for our wash and fold service.
Wash and fold orders will be done in 24 hours or less. You will receive a text message when your laundry is ready for pick up.
We never mix our clients laundry. We know that this leads to mix-ups and cross contamination.
Pickup and Delivery Questions
We offer our pickup and delivery services Monday - Friday from 9:00 a.m. to 12:00 p.m.
Our pickup and delivery laundry service charges by the bag. A 30 gallon family laundry bag is $55 a bag. Our linen bag is $40 a bag.
Your clean laundry will be returned to you in 2 days.
To schedule a pick up click on the "Schedule a Pickup" button to get started. Filling in your information only takes two minutes.
You do not. You can leave your laundry in a secure location (Out of site on the front porch, the back porch, in a locked garage, etc.) and let us know where you will be leaving your laundry in the driver's notes, so they know where to find it.
When you place your order you will see a section called "Preferences". This is where you can leave us any special instructions that you have for your laundry.
No, we do not require a contract and you can discontinue service at any time. We know that you will enjoy our professionalism and quality of service so you will stick with us.
We will ask for your credit card information when you place your order. Your card will not be charged until your laundry is completed.
We recommend that you put your laundry in a trash bag that can be cinched shut or a laundry bag.
You can always log into your account and suspend your service until you return.
